How much we cost

We charge $150/hour (as of 1/1/22), billed to the nearest 15 minutes (minimum charge for remote work is $75, or one half-hour, we bill a minimum one hour for work on location). No travel charges on the North Shore, small charges to more distant places*. We invoice weekly, and we can accept credit cards via Square (we prefer checks).

If you need us in the middle of the night, on a holiday, or on the weekend in an emergency, we’re available but we charge time and a half, with a 2-hour minimum.

We also sell blocks of pre-paid hours at discounted rates. Please discuss it with us if you're interested.

Payment is due on receipt of invoice. We also can accept credit cards via Square (we will surcharge slightly for card-not-present transactions, but not in-person). After 30 days we reserve the right to impose late fees.

Pricing for us is a moving target of sorts. In general, we try not to get every last nickel. If we go on site and it turns out we didn’t bring something we needed, you’re not on the hook for the time it takes us to correct that. If we’re sitting around waiting for hours for something like a migration, we’ll try and find other work to do that’s useful - we’re not going to bill all that idle time. We do prep work sometimes for calls or on-site jobs, and we may round up because of it. We’re also going to do a lot of routine things like update equipment remotely and you’ll never see a bill for that. We’re not the cheapest, we’re far from the most expensive, but we try hard to be realistic and fair.

* We bill $75 as a trip charge to Boston and the surrounding area (basically adjoining communities and points west/south of the Mass Pike as well as southern NH). That same rate applies for travel to more distant locations, but we may need to book a minimum time for work on location.

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